40th Anniversary of Planetree International Conference on Person-Centered Care

Do We Want to Know? Patient Perspectives of Breakdowns in Care in the ICU and Beyond
Fourth Floor – Salon A and B

Speaker: Kimberly A. Fisher, MD, MSc
Assistant Professor of Medicine
University of Massachusetts Medical School

University of Massachusetts Medical School is a member of the Gold Partners Council. Member schools commit to advance humanism in medicine and convey to the healthcare professions and public the importance of Keeping Healthcare Human.

This session will provide an overview of breakdowns in care, from the perspective of patients and their families. Participants will gain an understanding of common types of breakdowns experienced by patients and how these events impact patients, their families, and patient experience. Evidence demonstrating the value of encouraging patients to speak up about breakdowns at the time they occur will be presented, along with factors that influence patient comfort in speaking up. Lastly, participants will learn the benefits of apology in responding to patients who do speak up about breakdowns in care, as well as the key elements of an effective apology.

Participants of this session will:
• Understand the common types and impact of breakdowns in care, from the perspective of patients and their families
• Gain insights into why many patients don’t feel comfortable speaking up about breakdowns in care
• Recognize the benefits of apology in responding to patients who have experienced a breakdown and the elements of an effective apology

Tuesday | October 9, 2018 | 12:15pm – 1:15pm

Tell Me More (presented by The Arnold P. Gold Foundation and Quest Diagnostics)
Fourth Floor – Salon A and B

Pia Pyne Miller, MPH
Director, Humanistic Healthcare Strategy
The Arnold P. Gold Foundation

Elizabeth N. Cleek, PsyD
Chief Program Officer and
Vice President
The Arnold P. Gold Foundation

Nora Branconi, QMS, Bronze Certified
Executive Director, Customer Service
Quest Diagnostics

Quest Diagnostics with the Gold Foundation will present on their implementation of Tell Me More® strategies and results to date. The presentation will include an interactive component.

Patients in today’s healthcare systems are often depersonalized and voices can go unheard amidst the many responsibilities and demands faced by care providers. Interventions like Tell Me More® (TMM) — an innovative program that encourages meaningful patient/care provider conversations, elevates the patient voice, and combats compassion fatigue can be an antidote to this loss of communication and connection with patients. TMM opens up opportunities for conversations that are important to the patient and their family and facilitates an understanding of the patient beyond any current illness.

Quest Diagnostics has partnered with the Gold Foundation to implement a customized version of TMM. In this interactive session Quest/Gold will share examples of TMM implementation and results to date, to show how we can elevate patient voices and encourage full partnership in one’s own care.

Tuesday | October 9, 2018 | 3:00pm – 3:30pm

Remaining Humanistic: Using Interprofessional Education to Optimize Mental Health for Patients
Fourth Floor – Salon A and B

Speaker: Juliette Perzhinsky, MD, MSc, FACP
2017 Picker-Gold Medical Education Challenge Grant Recipient
Associate Professor, Central Michigan University College of Medicine
Associate Program Director, CMU Health
Staff Physician, Aleda E. Lutz VAMC, Saginaw, MI

Special introduction from Elizabeth N. Cleek, PsyD, Chief Program Officer and Vice President of The Arnold P. Gold Foundation

How do we effectively leverage Interprofessional Education (IPE) to manage chronic pain? Reviewing the statistics with the current opioid crisis in the United States, patients who have undertreated or untreated mental illness tend to have co-occurring pain conditions. This session will review the results of a targeted needs assessment for the development of a pilot IPE curriculum that leverages collaborative practice among healthcare trainees. Through synergistic discussions, the challenges encountered with building a new curriculum to address both chronic pain and mental health conditions in a humanistic manner, will be illustrated. The competencies and skills required to effectively address the opioid crisis mandates considerable training in teamwork and collaboration across the spectrum of medical and health professions education. An IPE curriculum involving collaboration between mental and physical health teams requires a shared mental model to enhance patient safety by building relationship-centered care with patients and the treatment teams together.

Participants of this session will:
• Gain an understanding of relationship-centered care opportunities using the Picker Institute’s Always Events and Gold Foundation principles of providing humanistic care.
• Identify opportunities for interprofessional collaboration in treating chronic pain and optimizing mental health
• Identify strategies to enhance patient safety when prescribing opioid therapy across healthcare teams

Speaker: Lawrence G. Smith, MD, MACP
Board of Trustees, The Arnold P. Gold Foundation
Executive Vice President and Physician-In-Chief, Northwell Health
Founding Dean, Zucker School of Medicine at Hofstra/Northwell

On March 26, 2008, with the approval of their respective boards, Hofs tra University and Northwell Health entered into a formal agreement that established the Donald and Barbara Zucker School of Medicine, the first allopathic medical school in Nassau County and the firstnew medical school in the New York metropolitan area in more than 35 years. In this session, founding dean of the school, Dr. Larry Smith, will share the experience of starting a medical school organized around the principle of “putting patients first” and its goals for shaping the next generation of physicians.

Participants of this session will:
• How the medical school’s organizing principle of “putting patients first” creates a culture of trust that fosters safe, high quality, ethically principled, humanistic care, and welcomes transparency and public evaluation of their standards and outcomes
• How the medical school has embedded in all learning experiences the time and skills necessary to consciously examine, interpret and understand the thoughts and feelings that emanate from intense patient encounters
• Other approaches implemented to ensure the development of a true learning and professional community capable of nurturing the transformation from student to physician.

Holistic Care for the Hidden Population of Patients Who Have Survived Torture/Human Rights Violation
Fourth Floor – Salon A and B

Speaker: Dinali Fernando, MD, MPH
2018 Pearl Birnbaum Hurwitz Humanism in Healthcare Award
Medical Director, Libertas Center for Human Rights, Elmhurst Hospital Center
Attending Physician, Department of Emergency Medicine, Elmhurst Hospital Center
Assistant Professor, Icahn School of Medicine at Mount Sinai

This session will raise awareness of the overarching needs of survivors of torture and human rights violations through the lens of the work of the Libertas Center, and how hospitals can identify and address those needs using a holistic approach. Dr. Fernando is the Medical Director of the Libertas Center for Human Rights, a program of the Emergency Department at Elmhurst Hospital in Queens, New York, which has been on the forefront of working with this overlooked population. She was recently named the 2018 Pearl Birnbaum Hurwitz Humanism in Healthcare Award by The Arnold P. Gold Foundation. She is also an Attending Physician at Elmhurst Hospital; and an Assistant Professor at the Icahn School of Medicine at Mount Sinai. The Libertas Center provides medical, psychological, social and legal services to meet the complex needs of patients who were tortured in their home countries and are seeking refuge in the U.S.

Participants of this session will:
• Recognize the scope of the human rights crisis, and how to identify survivors of torture and human rights violations
• Use patient-centered approach to appreciate the challenges and special health concerns faced by this population
• Understand and learn how to implement a holistic care model to improve health outcomes for this vulnerable, yet resilient population

The reception will be followed by The Spirit of Planetree Awards dinner where Dr. Fernando will receive her award. To register for the dinner only please click here, and select Guest as the registration type.

Register now with a GOLD discount code