Patient Experience Symposium: Session with RWJBarnabas Health leaders Mark Manigan and Dwight McBee with Gold CEO Dr. Kathleen Reeves

Humanism in healthcare, defined as clinically excellent care that is kind, safe, and trustworthy, impacts the success of a health system in many powerful ways. Humanism affects patient satisfaction and outcomes, workforce wellness, kept appointment rates, malpractice suits, and even the bottom line. How can patient experience officers and other leaders help their colleagues center their institution on a culture of humanism and spark a ripple of positive effects? This session will examine real-world ways to prioritize humanism and make a powerful, measurable difference.

• Understand the science of humanism in healthcare: Gain a deeper understanding of the evidence and research supporting humanism as a key driver of healthcare quality and patient outcomes
• Explore the far-reaching impact of humanism: Learn how humanism influences patient experience, workforce morale, retention, and even financial health, shaping the long-term success of your institution.
• Identify actionable strategies that can help foster humanism at your hospital, health system, or patient setting
• Learn how to effectively make the case for prioritizing humanism to your leadership team, demonstrating its tangible benefits for both patient care and organizational performance