March 27th - 29th, 2023
Hybrid (Zoom and Online)
Hilton Anatole, Dallas



The Global Patient Experience Event

ELEVATE PX is a gathering bringing together the voices of the global community committed to transforming the human experience in healthcare. ELEVATE PX is a dynamic, interactive event connecting the community for learning, support and the sharing of ideas to positively impact the experience in healthcare organizations around the world.

The Gold Foundation along with Gold Corporate Council member Medallia will be participating in the following session:

Trust Me: Building Trust Through Humanism and Compassion

Tuesday, March 28th (2:45 PM-3:45 P.M. CT)


Lee Becker
SVP, Healthcare and Public Sector

Hastie Sooudi
Solutions Principal, Senior Consultant

Elizabeth Cleek
The Arnold P. Gold Foundation

Ann Bruder
Associate Vice President of Programs
The Arnold P. Gold Foundation

The Gold Foundation is a nonprofit championing humanism in healthcare. Medallia is a member of the Gold Corporate Council, a group of leading healthcare companies that have committed to adopting humanistic policies and procedures and partnering with the Gold Foundation to impact change across the broader community.

Description: This session is for those looking for an innovative approach to improving the patient experience. We will explore research related to why trust matters, its impact on health outcomes and the intersections of trust, humanism and compassion. The participants will review validated research to uncover patient perceptions and expectations of humanism and compassion in action. These insights provide an actionable framework to improve trust with those we serve.

Elevate PX is designed for leaders and practitioners who are improving the patient experience with roles in such areas as:

  • Executive Leadership
  • Physician/Nurse Leadership
  • Volunteer Leadership
  • Patient Experience/Satisfaction
  • Patient and Family Advocacy
  • Marketing/Community Outreach
  • Quality/Safety Operations
  • HR/Organization Development
  • Clinical Education/Staff Development
  • Patient and Family Advisors

Attendees will experience educational sessions and live networking activities. Learn from thought leaders who are addressing the issue of patient experience within healthcare.

  • Take away proven practices from numerous healthcare settings that you can apply in your own facilities
  • Make lasting connections with peers dedicated to improving the patient experience and build a support network as you tackle this critical issue
  • Take an important step in ensuring that patient experience is not only part of your quality and service agenda, but also is a key business strategy for your organization
  • Discover new ways to exemplify patient experience excellence

Learn more and register.