October 10th, 2023
Boston, MA
TIME:10:30-11:00 am ET

2023 Planetree International Conference on Patient-Centered Care: “Building Humanism and Trust: Strategies that Work” session

The Planetree International Conference is the world’s premier industry conference on person-centered care.

Each year, the conference brings together dedicated professionals from around the world to share their united purpose of humanizing the healthcare experience for those who give and receive care. This year’s event will share lessons learned, best practices, and innovations from healthcare executives, patient experience officers, caregivers, and other operational professionals in an inspiring and engaging environment.

“Building Humanism and Trust: Strategies that Work”

October 10, 2023 

10:30 AM-11:00 AM ET

What if you could better understand patients’ experience of humanism and compassion and build trust in healthcare? This session will identify key areas that impact patient experience and share strategies to enhance it. We will present research on an operational experience framework and tool, highlighting insights we’ve gained through a pilot with early adopters, and explore the intersection of trust, humanism, and compassion while identifying strategies that facilitate trust and collaboration.

Learning Objectives:

1.) Identify validated questions that connote trust and humanism

2.) Learn strategies to enhance trust and humanistic practice

3.) Demonstrate strategies that build trust and enhance the experience of humanistic care










Elizabeth Cleek, PsyD
COO/Senior Vice President
The Arnold P. Gold Foundation










Kathleen Reeves
President & CEO
The Arnold P. Gold Foundation









Lee Becker
SVP & Executive Advisor, Public Sector and Healthcare
Medallia, Inc.


Click here to learn more about the conference’s schedule of events and session information.