Opening Remarks & Speakers

Monday, Oct. 28 | 1:00-3:30 p.m. | General Session

Richard I. Levin, MD, President/CEO, The Arnold P. Gold Foundation

Susan Frampton, PhD, President, Planetree International

Richard I. Levin, MD, is the President and CEO of The Arnold P. Gold Foundation and an Emeritus Professor at both New York University and McGill University. He is a sought-after international speaker on humanism in healthcare with deep expertise across the health sciences and humanities. Before accepting his current position, he served as Dean of the Faculty of Medicine and Vice-Principal for Health Affairs at McGill University; prior to that, he was Vice Dean for Education, Faculty and Academic Affairs, and a Professor of Medicine at NYU School of Medicine.

Dr. Levin earned a B.S. with Honors from Yale, where he divided his time between the study of immunoglobulins and appearances on stage at the Yale Dramat. He graduated from the NYU School of Medicine, where he was elected to Alpha Omega Alpha and trained as an internist and cardiologist. Following a postdoc fellowship at the Specialized Center for Research in Thrombosis at Cornell, Dr. Levin practiced cardiology and cell biology at NYU.  He holds multiple patents and is the founder of a diagnostics company. He is also a Fellow of the American College of Physicians, the American College of Cardiology, the American Heart Association and the Canadian Academy of Health Sciences. Recently, he was awarded an honorary doctorate from Wayne State University.

Under Dr. Levin’s leadership, the Gold Foundation has amplified its impact, expanding from its roots in undergraduate medical education into the wider spectrum of humanism and relationship-centered care – reaching schools of nursing, nurses and physicians in practice, researchers, and, through the Gold Corporate Council, global healthcare companies. (Learn more at He is continually recruiting leaders in health to join him in the social movement to re-establish humanism as a core of teaching and practice.

He resides in New York City with his wife, Jane. They have two daughters and three grandchildren.

Susan Frampton is the President of Planetree International, a non-profit advocacy and membership organization that works with a growing network of healthcare provider organizations across the continuum to implement comprehensive person-centered models of care.

Dr. Frampton, a medical anthropologist, has authored numerous publications, including the three editions of Putting Patients First (Jossey-Bass 2004, 2008, 2013), and served as lead author on the National Academy of Medicine’s Harnessing Evidence and Experience to Change Culture, released in early 2017.

Dr. Frampton chaired the National Academy of Medicine’s Scientific Advisory Panel on the Evidence Base for PatientCentered Care, which led to this ground-breaking publication. The resulting guiding framework for patient and family engaged care definitively answers the often posed question of whether resource investment in this area leads to better health outcomes. The quadruple aim of better culture, better care, better health and lower costs is clearly tied to a compelling collection of qualitative and quantitative evidence.

Dr. Frampton leads Planetree’s advocacy efforts, currently chairs the National Quality Forum’s National Quality Partners Leadership Consortium, and has co-chaired NQF Action Teams on Advanced Illness Care, Patient-Family Engagement, and Decreasing Hospital (Re)Admissions. She serves on the Governing Board for the WHO-CC International Network of Health Promoting Hospitals, and the editorial board for the Journal of Compassionate Healthcare.

In addition to speaking internationally on culture change, quality, safety, and the patient experience, she was honored in 2009, when she was named one of “20 People who Make Healthcare Better” by Health Leaders Magazine.