In recognition of its innovative contributions to building trust in healthcare, The Arnold P. Gold Foundation was presented Medallia’s first-ever Solution Innovation Partner Award at the Medallia Experience Conference in Las Vegas on March 24, 2025.
The Gold Foundation collaborated with Medallia to create the Medallia Gold Humanism Trust Tool, which measures six actions that have been identified by patients as signs of a humanistic healthcare encounter. The tool is accessible via the Medallia platform, allowing health systems and other patient care facilities to measure humanism and offer actionable feedback to increase trust and connection with patients.
“We are thrilled to be honored by Medallia for our innovation,” said Dr. Kathleen Reeves, President and CEO of the nonprofit Gold Foundation. “Practical innovations to support humanism is one of the three pillars of our strategy, helping to bring humanistic care to more people. We are proud to partner with Medallia to develop the trust tool, and we look forward to more innovative collaborations to come.”
The Medallia Gold Humanism Trust Tool is currently in use across a major health system’s primary care and family medicine services, which reaches 1.5 million patients each year. Any Medallia healthcare client can add the trust tool to its enterprise platform.
In announcing the award at the conference, Medallia Senior Vice President of Global Alliances Eric Din said, “Innovation is at the heart of what we do at Medallia, and the Solution Innovation Partner Award goes to the partner that has delivered the most impactful solution innovation on the Medallia platform. Their forward-thinking approach in the healthcare space has strengthened trust for patients and providers and pushed the boundaries of what’s possible with Medallia.”
The award was presented March 24 at the Medallia Experience Conference in Las Vegas. Pictured from left: Medallia Global VP of Strategic Alliances Ellie Soleymani; Gold Chief Innovation Officer and SVP Elizabeth Cleek, Psy.D.; Gold President and CEO Kathleen Reeves, MD, FAAP; Medallia SVP of Global Alliances Eric Din; and Medallia Senior Director of Alliances Kevin White.
“The Arnold P. Gold Foundation, in collaboration with Medallia, has co-developed a validated trust measurement tool specifically designed for the healthcare industry,” continued Mr. Din. “This tool serves as a groundbreaking innovation on the Medallia platform, driving both patient and provider experience transformation while addressing one of the most critical challenges in healthcare today: trust.”
Medallia is the pioneer and market leader in customer, employee, citizen, and patient experience. In 2022, Medallia joined the Gold Foundation’s Gold Corporate Council, a group of leading healthcare companies that commit to humanistic policies and processes and to elevating humanism in healthcare throughout the industry.
Learn more about the Medallia Gold Humanism Trust Tool. If you are interested in using the trust tool or joining the Gold Corporate Council, please reach out to Judith Friedland at jfriedland@goldfoundation.org.
